Fraktpolicy
We ship worldwide from Perth, Western Australia.
Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details so you can follow your order.
Order Processing
Orders are generally processed and dispatched within 1–3 business days.
Orders placed on weekends or public holidays will begin processing on the next business day.
During new releases, sales and other high-volume periods, processing times may be slightly longer. We’ll always do our best to get your order on its way as quickly as possible.
|
Shipping option |
Estimated delivery time |
Price |
|
Standard |
2 to 8 business days |
$9.95 |
|
Express |
1 to 4 business days |
$14.99 |
Free shipping may be available when your order meets the threshold displayed on our website or as part of selected promotions.
Delivery estimates begin once your order has been dispatched.
International Shipping
International shipping options and prices are displayed at checkout based on your delivery destination.
|
Shipping option |
Estimated delivery time |
Price |
|
International Standard |
6 to 20 business days |
$20.00 |
Duties & Taxes
International orders may be subject to import duties, taxes, VAT or other customs charges depending on the destination country.
Where duties and taxes are collected at checkout, no additional payment should be required for those charges upon delivery.
Where they are not collected at checkout, any applicable duties, taxes or customs charges are the responsibility of the customer.
These charges are determined by local authorities and are outside of Mod. Vintage’s control.
Pre-Orders
Products marked as Pre-Order have different dispatch timeframes from our ready-to-ship items.
The estimated dispatch timeframe will be shown on the relevant product page at the time of purchase.
If your order contains both pre-order and ready-to-ship items, your order may be shipped together once the pre-order item is ready.
Please check the product description before purchasing a pre-order item.
Tracking Your Order
Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking number.
Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.
If your tracking hasn’t updated after 48 hours, contact us at hello@modvintage.com.au with your order number and we’ll be happy to help.
Incorrect Shipping Addresses
Please check your shipping address carefully before placing your order.
If you notice an error, contact us as soon as possible. We’ll do our best to update the address before dispatch, but we cannot guarantee changes once an order has been processed or shipped.
Mod. Vintage is not responsible for delivery issues caused by an incorrect or incomplete address supplied at checkout.
Returned to Sender
If a parcel is returned to us because of an incorrect address, failed delivery attempt, non-collection, or refusal to pay applicable customs charges, please contact us once the tracking shows the parcel is being returned.
Additional shipping charges may apply if you would like the order sent again.
Lost or Delayed Parcels
Occasionally, parcels may experience delays while in transit.
If your order appears to be significantly delayed or lost, please contact us at hello@modvintage.com.au with your order number and we’ll assist you with the carrier investigation.
Delivery estimates are provided by the carrier and cannot be guaranteed.
Authority to Leave & Stolen Parcels
Where a customer or carrier authorises a parcel to be left at the delivery address without a signature, responsibility for the parcel may pass to the customer once the carrier confirms delivery.
If tracking shows your parcel as delivered but you cannot locate it, please contact the carrier and our team as soon as possible so the delivery can be investigated.
Changing or Cancelling an Order
If you need to change or cancel an order, please contact us as soon as possible at hello@modvintage.com.au.
We’ll always try to help, but once an order has been processed or dispatched, we may no longer be able to make changes.
Returns
Shipping and returns are handled separately.
For information regarding returns, eligibility and store credit, please see our Returns Policy.
Need Help?
If you have any questions about your order or delivery, contact us at:
hello@modvintage.com.au
Please include your order number so we can assist you as quickly as possible.