سياسة الاسترداد
We hope you love your vintage pieces. If something isn’t quite right, eligible items can be returned within 7 days of delivery.
Please read the information below before submitting a return.
Return Eligibility
To be eligible for a return:
- You must contact us within 7 days of your order being delivered.
- Items must be returned in the same condition in which they were received.
- Items must be unworn, unused and unwashed
- You must provide your order number or proof of purchase.
- The item must not be listed as a final sale or non-returnable item.
How to Make a Return
To request a return, contact us at hello@modvintage.com.au with your order number and the item(s) you would like to return.
If your return is approved, we’ll provide you with instructions on where and how to send your item.
Please do not send returns without contacting us first, as unauthorised returns may not be accepted.
Exceptions / non-returnable items
Sale items are final sale and cannot be returned for change of mind. This includes items purchased during promotional sales, discount events, clearance promotions and Mystery Boxes.
This does not affect your rights if an item is faulty, damaged, incorrectly supplied, or where you are otherwise entitled to a remedy under applicable consumer law.
Australian Returns
For eligible Australian returns, Mod. Vintage will cover the cost of return shipping, including change-of-mind and sizing returns. We do not offer cash refunds for change-of-mind or sizing returns; approved returns will be issued as store credit.
Once your return has been received and inspected, approved returns will be issued as store credit for the value of the returned item(s).
Original shipping charges are not included in the store credit.
We’ll provide you with a return shipping label and instructions once your return request has been approved.
Incorrect, Faulty or Damaged Items
If you believe an item is faulty or damaged, please contact us with your order number and photos of the issue so we can assess it and provide an appropriate remedy.
International Returns
International customers are welcome to return eligible items.
As our Australian return labels cannot be used through overseas postal services, international customers are responsible for arranging and paying for return shipping to Australia.
We strongly recommend using a tracked postal service and keeping your tracking information until your return has been processed.
Once your return has been received and inspected, you can choose between:
- Store credit for the amount paid for the returned item(s), excluding original shipping costs, duties, taxes and return shipping costs; or
- A refund for the amount paid for the returned item(s), excluding original shipping costs, duties, taxes and return shipping costs.
Any duties or taxes paid to customs authorities or other third parties cannot be refunded by Mod. Vintage.
If an international order arrives incorrect, faulty or damaged, please contact us before returning it so we can provide the appropriate solution.
Processing Your Return
Once your return arrives, we’ll inspect it and let you know when it has been approved.
Store credit will be sent to the email address associated with your order. Where a refund has been approved or selected for an eligible international return, it will be processed back to the original payment method.
Please allow up to 3 business days for us to process your return after it has been received.
Australian Consumer Law
Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law or any other applicable law that cannot legally be excluded.
Need Help?
If you have any questions about a return, contact us at:
Please include your order number so our team can assist you as quickly as possible.